Q-MTS
The Quality Management System for Tourism Businesses
Quality builds trust – particularly in the tourism sector. With Q-MTS, MTS Austria GmbH has developed a modern quality management system for tourism businesses – certified to DIN EN ISO 9001 by TÜV Austria.
What is Q-MTS?
This bespoke system enables objective and standardised quality assessment of hotels and was developed specifically to optimise themed holidays. Clear criteria, structured procedures and regularly reviewed processes ensure transparent assessments and the highest quality standards.
Since its first successful implementation in 2010 at the hotels of Mountain Bike Holidays, Q-MTS has stood for
- verified quality,
- transparency and
- continuous improvement in the tourism sector.
Businesses benefit from clear standards, professional assessment and sustainable improvement of their offerings.
How does Q-MTS work?
The Q-MTS assessment procedure is a systematic quality process for tourism businesses. It combines personalised advice, digital analysis and on-site inspections, thereby ensuring an objective and continuous step-by-step quality assessment.
- Personalised advice
Together, we’ll identify hidden shortcomings and areas for improvement in your services during a face-to-face meeting. - Website Analysis
We regularly review your website against defined quality criteria and provide specific recommendations for optimisation, including best practices. - Mystery Mail
We analyse your customer communications from the guest’s perspective – quickly, objectively and in a practical manner. You will receive a detailed analysis of the results.
- On-site audit
We check that quality criteria are being implemented directly within the business and assess the actual standard of service provided on site. We then provide specific recommendations for action. - Follow-up inspection
Regular checks ensure that quality standards are consistently maintained and further developed.
Who is Q-MTS suitable for?
Q-MTS is aimed at tourism organisations that wish to measure, compare and sustainably improve quality in a structured manner.
- Hotel partnerships and accommodation groups
which wish to regularly and systematically review, ensure and further develop the quality of their member establishments. - Tourism boards and destinations
which require an independent, objective expert assessment for their specialist establishments.
The clear benefits you gain from Q-MTS
- Quality improvement: using Q-MTS, we identify areas for improvement and provide clear recommendations for action to achieve a sustainable increase in operational performance
- Building trust: by independently verifying your commitments at various levels and ensuring quality standards are met, we strengthen your guests’ confidence in your offering
- Sustainable success: greater confidence in on-site hotel performance and improved quality lead to an increase in booking numbers
Our product ranges
Q-MTS is already being used successfully by leading tender consortia:
Martin Baumann
Your contact person
Would you like to develop the quality of your tourism offering in a targeted manner, establish clear standards or consistently implement your specialisation? With Q-MTS, MTS Austria combines defined quality criteria with personalised advice and practical assessment.
Together, we’ll look at where your business or range of services currently stands, which requirements are relevant to your specific specialisation, and where there is concrete scope for improvement. In this way, quality isn’t just a promise – it becomes a tangible experience in your services and in your interactions with guests.
Let’s discuss the quality of your tourism offering.